Frequently Asked Questions

Got questions? We’ve got answers!

You can always email us at info@doclaynyc.com, but here are some answers to common questions you may have!

Can I come in for a tour of the studio?

-Yes, you can come in anytime to tour the studio! When you arrive, please ring the doorbell or call us at (914)-461-0795 and we can open the door for you.

I’m interested in becoming a member!

-Please fill out the form on our memberships page, and an admin will reach out to you shortly!

I’m a current member/student, and want to book open studio time. How do I do this?

-Please go to the open studio page on our website to book open studio! The password is on the member/studio policy that was emailed to you!

How long will it take for my pieces to get through bisque firing?

-Greenware will take 2-3 weeks to get through the bisque firing. This is due to the careful drying process, kiln scheduling, and the fact that wet work cannot be fired immediately. During busy times, backlogs can cause additional delays, but typically, the bisque firing will be completed within this timeframe. 

How long will it take for my pieces to get through the glaze firing?

-Glazed pieces will take 2-3 weeks to get through the firing process. This timeframe accounts for the necessary drying of glaze, proper loading of the kiln, and careful firing to ensure the glaze sets correctly. During busy times, backlogs and scheduling constraints may cause delays, but typically, the glazing process will be completed within this timeframe.

I can’t find my pieces on the pickup shelves! What should I do?

-If you can't find your pieces on the shelf, be sure to check all the bisque pickup shelves, as occasionally items can end up in the wrong area. Also, don't forget to look on the hospital shelf. Please note that staff is not responsible for misplaced work or helping members and students locate their pieces. You are always welcome to ask if staff have seen your piece, but ultimately, you are responsible for tracking and finding your own work.

How do I initiate a membership cancellation?

-Please email us at info@doclaynyc.com to request a membership cancellation. Cancellations must be given 30 days in advance via email.

How do I initiate a membership pause?

-Please email us at info@doclaynyc.com to request a membership pause. Pauses must be given 7 days in advance via email. Members are granted 2 pauses per calendar year, no exceptions.

I’d like to cancel my booking for a multi-week class, please help!

-Please email us at info@doclaynyc.com to request a cancellation. Please keep in mind that depending on when you cancel, you will receive a full/partial refund (minus a $45 cancellation fee). More details on cancellations are on our studio policy page!

How do I schedule a make-up class?

-Once the semester starts, please email us at info@doclaynyc.com with the session you will be missing and we will let you know which classes have availibility! Make-ups are not guaranteed but we will do our best to accomodate you! Please keep in mind that we only offer one make-up class within the same semester.

I’m interested in a private class. How do I proceed with getting it set up?

-Please fill out the form on our private classes page, and an admin will reach out to you shortly! If you have general questions about a private class you can email us at lessons@doclaynyc.com!

I’m interested in working at Doclay!

-Please send over your resume to careers@doclaynyc.com and someone will reach out to you shortly!

I’m interested in a collaboration with Doclay!

-Please send an email to nika@doclaynyc.com and you will get a response shortly!